Who We Are
ottawa-charlotte.com is operated by Faustino LLC (“we”, “us”, “our”), located at 30 N Gould St, Suite R, Sheridan, Wyoming 82801, United States.

Faustino LLC is responsible for the personal information under its control and handles it in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Contact: info@ottawa-charlotte.com

Information We Collect
When you place an order or contact us, we may collect your:

Name

Shipping and billing address

Email address

Phone number

Order details

We may also receive limited technical information when you use our website, such as your IP address, browser type, device information, and cookies.

Payments are processed securely by our payment service providers through our e-commerce checkout. We do not directly see or store your complete payment card details.

Why We Use Your Information
We collect, use, and disclose your personal information only with your consent or as permitted or required by law, for the following purposes:

• To process and deliver your order and provide customer support.
• To maintain accounting, tax, and business records, as required by law.
• To protect our website and prevent fraud.
• To send marketing communications, only with your consent, in accordance with Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Who We Share Your Information With
We only share personal information where reasonably necessary to operate our business and provide our services. This may include:

• Our e-commerce platform and technology providers
• Payment service providers
• Shipping and logistics partners
• Customer service and business service providers
• Advertising and analytics providers, where applicable and permitted by law

Shipping and logistics partners may receive information such as your name, shipping address, and contact details necessary to deliver your order and provide tracking information.

We do not sell or rent your personal information.

Storage and Transfers Outside Canada
Some of our service providers and business partners operate outside Canada, including in the United States and Asia. Your personal information may therefore be stored or processed outside Canada and may be subject to the laws of those jurisdictions, including lawful access by their courts, law enforcement, or national security authorities. We use contractual and other appropriate safeguards to protect your information when it is transferred.

How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes, preventing fraud, and complying with applicable accounting, tax, and legal obligations.

Marketing information is retained until you unsubscribe or withdraw your consent.

Your Privacy Rights
Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to certain uses of your information, subject to legal or contractual restrictions
• Request deletion of certain personal information, where applicable

To submit a privacy request, contact us at info@ottawa-charlotte.com. We will respond within the timeframes required by law.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the privacy authority of your province (for example, the Commission d’accès à l’information du Québec).

Cookies
We use cookies and similar technologies that are necessary for our website to operate. We may also use cookies to understand how visitors interact with our website and, where applicable, for analytics and advertising purposes.

You can manage your cookie preferences through our website or your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be published on this page.

Contact Us
Ottawa Charlotte – operated by Faustino LLC
30 N Gould St, Suite R
Sheridan, Wyoming 82801
United States

Email: info@ottawa-charlotte.com