1. Returns
We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must meet all of the following conditions:

• The item must be returned with all original parts, accessories, and packaging.
• The product must not show signs of misuse, improper handling, or damage caused by the customer.
• Any hygiene-related products must be thoroughly cleaned before being returned.
• Please report any issues with your order as soon as possible after delivery.
• Proof of purchase is required.

We reserve the right to refuse a return if we believe the product has been misused or damaged by the customer, subject to your rights under applicable consumer protection laws.

2. How to Make a Return
If your order meets the conditions above, please follow these steps:

Send an email to info@ottawa-charlotte.com with the subject: Return Request

Please include:

• Your order number
• Reason for the return
• Your full name
• Your address
• Clear photographs of the product

Our customer service team will review your request and provide you with the return instructions and return address.

Important:
Do not ship the item before your return request has been approved.
Do not send your return to the address shown on the parcel or shipping label.

3. Return Shipping Costs
Return shipping costs are the customer’s responsibility when an item is returned due to a change of mind.

If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

Approved returns must be sent to our central warehouse in Asia. The correct return address will be provided after your return request has been approved. As returns are shipped internationally, we recommend using a trackable shipping service and keeping your proof of shipment.

4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@ottawa-charlotte.com and provide:

• Your order number
• A description of the issue
• Clear photographs of the item

Resolution:
Once your claim has been verified, you may choose between a replacement or a full refund. If a return is required, we will cover the return shipping costs.

5. Order Cancellations
Orders are processed automatically shortly after they are placed.

Orders can only be cancelled before they have been processed or shipped.

Once an order has been shipped, we cannot stop it while it is in transit. However, any cancellation or return rights you have under applicable consumer protection laws remain unaffected. If you no longer wish to keep the item, you must wait for it to be delivered and then follow our return procedure.

6. Refunds
Once your returned item has been received and inspected at our warehouse:

• Refunds will be issued after the inspection has been completed.
• Where required by applicable provincial consumer protection laws, refunds will be processed within the legally required timeframe.
• Refunds will be issued in Canadian Dollars ($ CAD) using the same payment method used for the original purchase.
• Where applicable under consumer law, eligible delivery costs and applicable taxes will also be refunded.

For change-of-mind returns, refunds will be processed in accordance with the return terms above and any mandatory consumer rights that apply.

7. Refused or Uncollected Deliveries
If a parcel is refused or is not collected within the timeframe specified by the carrier, you may choose one of the following options:

• Reshipment of the order, subject to additional delivery charges; or
• A refund, less any actual return shipping costs incurred by us, where permitted by applicable law.

8. Important Information
All returns must be sent to the address provided after your return request has been approved.

Never return an item to the sender’s address shown on the parcel.

Return shipping costs are the customer’s responsibility for change-of-mind returns, except where applicable consumer law provides otherwise. If an item is defective, damaged, or incorrect, we will cover the return shipping costs.

We reserve the right to refuse returns that do not comply with this policy, subject to your mandatory consumer rights.

9. Return Form
To request a return form, please contact Ottawa Charlotte at: info@ottawa-charlotte.com

Your Legal Rights
Your statutory consumer rights apply in addition to this policy and are not limited or excluded by it. The specific rights available to you depend on the province or territory in which you live and the consumer protection laws that apply to your purchase.

Where you have a legal right to cancel an online purchase (for example, if required information was not disclosed to you before the purchase), you may exercise that right within the applicable legal period by sending us a clear statement by email at info@ottawa-charlotte.com.

For defective or non-conforming goods, you may be entitled to remedies such as repair, replacement, a price reduction, or a refund, depending on the applicable consumer protection laws. If an item is defective, damaged, or incorrect, we will cover the return shipping costs.

About Us
Faustino LLC
30 N Gould St, Suite R
Sheridan, Wyoming 82801
United States

Email: info@ottawa-charlotte.com

Cancellation Notice Form
Where applicable, you may use the following form to notify us that you wish to cancel your purchase. Alternatively, you may email us the same information.

To: Ottawa Charlotte (operated by Faustino LLC)
Email: info@ottawa-charlotte.com

I hereby give notice that I wish to cancel my contract of sale for the following goods:

Description of goods: ______________________
Ordered on: ______________________
Received on: ______________________
Consumer’s name: ______________________
Consumer’s address: ______________________
Order number: ______________________
Date: ______________________