This policy applies to all orders placed through our store. Our goal is to ensure that you clearly understand our shipping times and processes so that your experience with Ottawa Charlotte is always satisfactory.

Shipping Areas
We currently ship throughout Canada, to all provinces and territories.

Shipping Costs
Shipping is free on all orders across Canada. Any applicable charges are calculated and displayed at checkout before your order is confirmed.

Customs, Duties and Taxes
Orders are shipped from our international warehouse. Any applicable import duties and taxes are [included in the price you pay at checkout / the responsibility of the customer upon delivery].

Processing and Delivery Times
Processing time: Orders require 1–3 business days to be prepared.
Estimated delivery time: Delivery is expected within 7–15 business days after processing.

Please note that delivery times are estimates and may be affected by circumstances beyond our control, such as carrier delays, customs procedures, weather conditions, or periods of high demand. Deliveries to remote or northern areas may take longer.

Order Tracking
Once your order has been shipped, you will receive a tracking number by email.

For real-time shipping updates, please visit the carrier’s website or tracking portal.

If you have any questions regarding the status of your shipment, our customer service team is happy to assist you.

Order Changes and Cancellations
Weekend orders: Orders placed during the weekend or on Canadian statutory holidays will be processed on the next business day.

Cancellations: Your order may be cancelled and fully refunded provided that it has not already entered the preparation stage or been shipped.

If you wish to cancel your order, please contact us immediately.

Once an order has been processed or shipped, it can no longer be modified or cancelled. This does not affect any cancellation or return rights you may have under applicable provincial consumer protection laws. Please refer to our Refund Policy for further information.

Policy Updates
We may update our Shipping Policy from time to time. We encourage you to check our website regularly to stay informed about any changes.

Contact Us
Store Name: Ottawa Charlotte
Email: info@ottawa-charlotte.com
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